Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

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Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (110)

Article dans une revue 01/01/2012

Control policies for single-stage production systemls with perishable inventory and customer impatience

Stratos Ioannidis , Oualid Jouini , Angelos A Economopoulos , Vassilis S Kouikoglou , Oualid Jouini

Article dans une revue 01/09/2011

Call Centers with Delay Information: Models and Insights

Oualid Jouini , Zeynep Aksin , Yves Dallery , Oualid Jouini

Article dans une revue 01/01/2010

Online scheduling policies for multiclass call centers with impatient customers

Oualid Jouini , Ger Koole , Yves Dallery , Oualid Jouini

Article dans une revue 01/01/2009

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Oualid Jouini , Yves Dallery , Zeynep Aksin , Oualid Jouini

Article dans une revue 01/02/2008

Analysis of the Impact of Team-Based Organizations in Call Center Management

Oualid Jouini , Yves Dallery , Rabie Nait-Abdallah , Oualid Jouini

Article dans une revue 01/01/2008

Moments of first passage times in general birth–death processes

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2007

Stationary Delays for a Multiclass Priority Queue With Reneging

Oualid Jouini , Yves Dallery , Oualid Jouini

Article dans une revue 01/01/2007

MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES

Oualid Jouini , Yves Dallery , Oualid Jouini

Thèse 11/12/2006

Stochastic Modeling in Call Centers Management

Oualid Jouini , Oualid Jouini

Brevet 01/12/2006

Client Portfolio-Based Call Center Architecture

Oualid Jouini , Yves Dallery , F. Auriol , Oualid Jouini