Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (33)

Communication dans un congrè 09/03/2023

Organizational redesign: insights from ethnographic study before simulation

Guillaume Lame , Julie Stal-Le Cardinal , Oualid Jouini

Communication dans un congrè 09/03/2023

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Guillaume Lame , Tu Anh Duong , Marija Jankovic , Julie Stal-Le Cardinal , Oualid Jouini

Article dans une revue 09/03/2023

Call Centers with Delay Information: Models and Insights

Oualid Jouini , Zeynep Aksin , Yves Dallery