Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

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Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (110)

Autre publication scientifique 01/01/2006

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Modeling Call Centers with Information about Anticipated Delays

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Predicting Queueing Delays for Multiclass Call Centers

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Monotonicity Properties for Multiserver Queues with Reneging and Finite Waiting Lines

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Oualid Jouini , Auke Pot , Yves Dallery , Ger Koole , Oualid Jouini

Autre publication scientifique 01/01/2006

Estimating and Announcing Waiting Times in Multiple Customer Class Call Centers

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Moments of First Passage Times in General Birth-Death Processes

Oualid Jouini , Yves Dallery , Oualid Jouini

Autre publication scientifique 01/01/2006

Modeling Call Centers with Delays Information

Oualid Jouini , Yves Dallery , Zeinep Aksin Karaesman , Oualid Jouini

Autre publication scientifique 01/01/2004

Analysis of the Impact of Team-Based Organizations in Call Centers Management

Oualid Jouini , Yves Dallery , Rabie Nait-Abdallah , Oualid Jouini

Autre publication scientifique 01/01/2004

Stochastic Models of Customer Portfolio Management in Call Centers

Oualid Jouini , Yves Dallery , Oualid Jouini