Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

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Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (110)

Article dans une revue 01/01/2015

A flexible architecture for call centers with skill-based routing

Benjamin Legros , Oualid Jouini , Yves Dallery , Oualid Jouini

Article dans une revue 01/01/2015

Modeling the merging capacity for two streams of product returns in remanufacturing systems

Mahdi Fathi , Farshid Zandi , Oualid Jouini , Oualid Jouini

Communication dans un congrès 01/01/2015

A Heuristic for definition of shifts in an emergency department

Zied Jemai , K Ghanes , A Diakogiannis , O. Jouini , M Wargon , Ziad Jemai , Oualid Jouini

Article dans une revue 01/01/2015

Adaptive threshold policies for multi-channel call centers

Benjamin Legros , Oualid Jouini , Ger Koole , Oualid Jouini

Article dans une revue 01/01/2015

Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

Oualid Jouini , Zeynep Aksin , Fikri Karaesmen , M Salah Aguir , Yves Dallery , Oualid Jouini

Article dans une revue 01/01/2015

Simulation-based optimization of staffing levels in an emergency department

Karim Ghanes , Mathias Wargon , Oualid Jouini , Zied Jemai , Agapitos Diakogiannis , Romain Hellmann , Valérie Thomas , Ger Koole , Oualid Jouini , Ziad Jemai

Article dans une revue 01/01/2015

A linear algebraic approach for the computation of sums of Erlang random variables

Benjamin Legros , Oualid Jouini , Oualid Jouini

Communication dans un congrès 10/12/2014

A comprehensive simulation modeling of an emergency department: A case study for simulation optimization of staffing levels

Karim Ghanes , Oualid Jouini , Zied Jemai , Mathias Wargon , Ger Koole , Romain Hellmann , Valérie Thomas , Oualid Jouini , Ziad Jemai

HDR 05/12/2014

Stochastic Models for Service Operations Management

Oualid Jouini , Oualid Jouini

Communication dans un congrès 05/11/2014

Call center shift scheduling under uncertainty: a chance-constraint programming approach.

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser , Oualid Jouini