A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

A flexible architecture for call centers with skill-based routing

Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review

Stochastic Models of Customer Portfolio Management in Call Centers

Modeling the merging capacity for two streams of product returns in remanufacturing systems

Existence of Nash equilibrium for chance-constrained games

Chimiothérapie ambulatoire : revue critique avec cas d'étude

Call Centers with Delay Information: Models and Insights

Call Centers with a Postponed Callback Offer

Moments of First Passage Times in General Birth-Death Processes

Analysis of a last come first served queueing system with customer abandonment

Organizational redesign: insights from ethnographic study before simulation

Solving chance-constrained games using complementarity problems

Adaptive threshold policies for multi-channel call centers

Online scheduling policies for multiclass call centers with impatient customers

On multiple priority multi-server queues with impatience

On the effect of lifetime variability on the performance of inventory systems

Impact of Aircraft Model and Delay Duration on the Air Traffic Flow Management

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Patient-Hospital Communication: a Platform to Improve Outpatient Chemotherapy

Stochastic programming approaches for staffing in call centers with uncertain forecasts

Appointment-driven Queueing Systems with Non-punctual Customers

Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

On the optimization of green multimodal transportation: a case study of the West German canal system

Editorial Special issue: Operations Management in Service Systems Downloaded from

Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

Forecasting spare part extractions from returned systems in a closed-loop supply chain

Optimal scheduling in call centers with a callback option

Stochastic Models for Service Operations Management

Call center shift scheduling under uncertainty: a chance-constraint programming approach.

Blended call center with idling times during the call service

Multi-Objective Simulation-Based Optimization for Effective Management of the Outpatient Chemotherapy Process

Transient staffing at the beginning of work

Appointment-driven queueing systems with non-punctual customers

A Multimethodology for Hospital Process Redesign

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Analysis of the Impact of Team-Based Organizations in Call Centers Management

Analysis of the Impact of Team-Based Organizations in Call Center Management

Service Systems with Finite and Heterogeneous Customer Arrivals

A blockchain-based framework to optimize shipping container flows in the hinterland

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts

How to optimize container withholding decisions for reuse in the hinterland?